How can I send you my file?

Often times, users experience a problem that is specific to the set up their file or system. In order for us to provide the best support, it is most helpful for users to send us a simplified copy of the file. Please follow these instructions to send us your file. 

  1. Create a copy of your file.
  2. Choose a built in theme.
  3. Remove as many pages as you can, but still be able to reproduce the problem.
  4. Remove as many third-party stacks as possible.
  5. ZIP the file and send it to us.

If the file is greater than 1 MB, you'll need to use a service such as DropBox to send it to us.

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