Often times, users experience a problem that is specific to the set up their file or system. In order for us to provide the best support, it is most helpful for users to send us a simplified copy of the file. Please follow these instructions to send us your file.
- Create a copy of your file.
- Choose a built in theme.
- Remove as many pages as you can, but still be able to reproduce the problem.
- Remove as many third-party stacks as possible.
- ZIP the file and send it to us.
If the file is greater than 1 MB, you'll need to use a service such as DropBox to send it to us.