In order to provide detailed assistance sometimes we need to see the details of your project. To see your project we'll need not only your project file, but also the add-ons necessary to open the file. With both the project and the add-ons we can see what you're working on and provide detailed help.
In this article we'll walk through the process of creating zip file archives for both your project file and your addons folder, then show you how to share the zip files with Dropbox.
When the zip files are shared you'll get links that you can copy&paste into an email to YourHead support.
Creating a Project File Zip File
First we'll make a zip archive of your project file. Zipping the project compresses it and helps make it easier to send over the internet. Here's how to do it:
1. Locate your project file
Locate the RapidWeaver project file in the Finder. This is the you open, edit, and save. If you don't know where the file is located in the Finder usually searching for the file name in Spotlight (Cmd-Space) will help you find it.
2. Select the project file in the Finder
Just click on it so that it's highlighted
3. Compress the project file
Ctrl-Click (or Right-Click if you have a two-button mouse) and choose Compress "filename" (except "filename" will be the actual name of your project file).
The Finder will create a file called something like: filename.rw8.zip
4. Drag the zip file to the Desktop
You're done creating the project zip file. Now just drag the file to your Desktop so it's easy to find. You'll need it again at the end when sharing these files with YourHead support.
Exporting Your Add-Ons Folder
Now we'll make a zip file for your project file. But RapidWeaver does this automatically, so it's a lot easier. Here's what to do:
1. Open your project in RapidWeaver
Actually, open any project in RapidWeaver, even a new project is fine.
2. Click the Plug toolbar button.
If you can't find the Plug toolbar button, you can open the Preferences… from the RapidWeaver 8 menu. And select the Addons tab in the preferences window that appears.
3. Click the Export Addons Directory button.
This will prompt you to save the exported zip file. Just save it to Desktop so it will be easy to find.
Sharing Your Files
These zip files will be far too big to send via email, so we'll need to use a file-sharing service. There are many popular file-sharing service and any will do. In this article we'll use Dropbox because it's the most popular and basic file sharing like this is part of their free service.
If you decide to use a different file-sharing service, just follow their instructions for sharing both zip files and make sure to send us the download-URLs of the shared files.
If you will be using Dropbox this is how to do it:
1. Locate the zip files
Find the project zip file we made first and the addons folder zip file. Both should be on your desktop.
2. Open your Dropbox folder
There are many ways to do this, but a simple one is clicking the Dropbox menu item and then clicking the folder icon at the top of the drop-down menu. This should open up a new Finder window showing your Dropbox folder.
If you don't see a Dropbox menu item, then make sure Dropbox is running. If it isn't double click the Dropbox app inside your Applications folder.
2. Drag the zip files to Dropbox
Drag both zip files (the project zip file and the addons zip file) from the desktop into your Dropbox folder.
3. Copy project zip file link
Your project zip file should now be in your Dropbox folder.
Select your project zip file by clicking on it.
Ctrl-Click (or Right-Click if you have two-button mouse) on the project zip file.
Choose Copy Dropbox Link from the pop-up menu.
If you don't see this menu option, it means Dropbox is not running. Make sure it's running and try again.
4. Paste the project zip file link
Paste the link that you just copied into the email reply to YourHead support.
5. Copy/Paste Addons Link
Repeat steps 3 and 4 for the add-ons zip file.
Send the Email
Once you've pasted the second link, you're all done.
Now can send the email with both links and any other details or questions to YourHead support.